Constant Outages

Thank you @user_x72wv0 for reaching out on our Xfinity Community forum to express your concerns.  We'd like to take a look at things for you to address them for you. 😀 Difficulties with your services can be frustrating, and we want to ensure we do everything we can to improve things to meet your expectations.

To get started, we'd like for you to send us a direct message that includes your full name and your current service address so that we can locate your account and take a look at things for you.  I'm including some handy instructions below that will show you how to do this.

Once we have your account verified we can take a look and see what's happening and work toward a solution for you. 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…