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user_zw744n
1st Topic

3 Messages

Wednesday, April 16th, 2025 12:51 PM

Constant outages for internet

For over a month I've been getting daily and weekly text stating that the internet will be out. When I call the customer service number I get routed and the only option is to get a text cannot contact a live person horrible customer service. 

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Updated 

18 days ago

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XfinityJorge

Official Employee

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2.1K Messages

18 days ago

 

user_zw744n Hey there! Thank you so much for using our Forums and our team is here happy for the opportunity to work with you to see what is going on in your area with your connection. To get started can you send us a DM with your name and address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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user_zw744n

3 Messages

@XfinityJorge​ no one wants to go through a longin to make you aware of a problem shouldn't exist. I think that's kind of the point right? Run your customers through the ringer till they get frustrated and stop trying? Maybe you should offer something like a $4 credit for the inconvenience of not being able to work at home. That ought to fix it

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18 days ago

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user_zw744n

3 Messages

@user_zw744n​ but hey I'm just a customer at least I was. Your stock prices or declines tell the real story of your customer service and services.

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18 days ago

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XfinityKassie

Official Employee

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1.7K Messages

 

user_zw744n I hear where you are coming from with the frustration of your services. Having reliable service is important, especially these days when we rely on them for so much in our daily routines. With that said, sometimes maintenance is a necessary part of keeping your services up and running, along with doing upgrades to our network. Depending on the nature of the interruption, you can request a credit be applied for the time you were without services. Additionally, you can also opt out of the notifications through text, and get them upon request. We have found a lot customer's these days like to be given a heads up, as a lot of people still work from home, and rely on services. This way they have an idea on what's happening with their services. Since you mention this has been happening for about a month, we would like to take a look at your services specifically so we can possibly provide some clarity on what's happening, and keeping your account details private is important. We look forward to hearing back from you in DM! 
 
 
https://www.xfinity.com/support/articles/check-service-outage 

 

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18 days ago

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