Constant outages after network upgrade

Hello @user_yq2ae5 and thank you for posting your concern on our Xfinity Community forums.  We can definitely take a look at this for you if you would like. 

You can also access our website at https://www.xfinity.com/network to set up notifications of service interruptions as well as planned upgrades and repairs to your local area to be more informed of what is going on in your neighborhood that might affect you.  

Typically with planned maintenance work we do post notifications if you're subscribed to them so you can plan accordingly, however in most cases, planned work doesn't last anywhere near the length of time you are describing, so something else may be going on.  

We'd be happy to look into this with you to determine whats really happening.  😀

To get started, simply send us a Direct Message* (I''m including some handy instructions on how to do that below.)  Please include your full name, and service address, and once we have your account located and verified, we can take a look into this for you and get a better picture of what is causing your current issues. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…