Visitor
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3 Messages
Considering you cannot reach a live representative, worst customer service, ever!
When I moved two months ago, I updated my address and for some reason my Wi-Fi is now compromised? I just moved a few apartment buildings down and thought my service was transferred because my Wi-Fi worked when we set it up. Come to find out the representative never entered the new apartment number and now I’m dealing with issues this late at night!
user_2nyqmo
Visitor
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3 Messages
12 hours ago
Like other users, I am also extremely upset with the fact that the Xfinity app does not show the transferred service, and I kept seeing a closed account, but my account was still open, and I paid for it every month!
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XfinityJeff
Official Employee
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820 Messages
6 hours ago
Good morning @user_2nyqmo, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the service, as someone that works from home I know how essential internet can be, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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