Visitor
•
1 Message
Conplaint
Service went out 6/17called assistant, went to Xfinity 6/18 received a new modem. I was told earliest service would be 6/22. On 6/22 I called Xfinity and they said no service was scheduled. Now I have to wait till 6/27. Who dropped the ball?. Went back to Xfinity office to complain. I was told there they have no connection to the online Xfinity and no connection to Xfinity repair. I went on to the repair shop and on their door was a sign that if I needed help to go to the Xfinity office. All nice people, but terrible service
EG
Expert
•
118.7K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityDemitrius
Official Employee
•
2.7K Messages
2 days ago
Hey @user_pxefym. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the account and services. Are you starting new services with a Getting Started Kit or have a professional installation scheduled? Do you have equipment and what takes place when you connect everything?
0
0