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user_ujkqtf
1st Topic
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2 Messages

Sunday, March 30th, 2025 9:55 PM

Connections issues

I am trying to help my 80 yr old Mother. Her phone is old so using your app is NOT an option it is NOT compatible with her device. We upgraded to the Ultimate package and everything was working but the last couple of days there as been issues connecting the bedroom tv. We need someone to come out and look at the equipment. I tried calling and did everything several times to no avail.

Question

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Updated 

8 days ago

46

2

0

user_ujkqtf

2 Messages

1 month ago

Can we make an appointment to have someone come check on the equipment?

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XfinityJeniece

Official Employee

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3K Messages

Hey there, user_ujkqtf, thanks for reaching out through Xfinity Forums regarding your connection concerns. We would be happy to help you with troubleshooting and having a tech out to here location. I take care of my mom's services, and I know she relies on having a working TV. We are here to help! Please send us a Direct Message with your full name and your full address. 


To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

0

user_p8a7p6

Visitor

 • 

1 Message

8 days ago

Every couple of weeks I have connectivity issues with my Xfinity modem. So after I spend the day jumping through all the hoops ( ya know like checking the plug , checking the wired connections, rebooting the WiFi modem, rebooting my devices ) I still end up having to call Xfinity and then they ask me about rebooting the gateway and checking the connections just like I got off the alltimers bus . So after all the hoopla I end up using my phone as a hotspot and connecting that way . The trouble with this is it just burns up my not so unlimited “Unlimited Data Plan “ . 
The funny thing about this is that these connection issue seem to pop up with my bill due dates very very often. T-Mobile is really start to appeal to me these days

1

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XfinityEva

Official Employee

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1.6K Messages

Thank you for taking the time to reach out and we're sorry to hear that this has been your experience. We appreciate you trying troubleshooting prior and we would love to further assist. May I please ask that you send us a direct message with your full name and service address to get started here? 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

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