Connections issues

I am trying to help my 80 yr old Mother. Her phone is old so using your app is NOT an option it is NOT compatible with her device. We upgraded to the Ultimate package and everything was working but the last couple of days there as been issues connecting the bedroom tv. We need someone to come out and look at the equipment. I tried calling and did everything several times to no avail.

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U

user_ujkqtf

2 Messages

5 days ago

Can we make an appointment to have someone come check on the equipment?

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0

XfinityJeniece

Official Employee

•

3K Messages

Hey there, user_ujkqtf, thanks for reaching out through Xfinity Forums regarding your connection concerns. We would be happy to help you with troubleshooting and having a tech out to here location. I take care of my mom's services, and I know she relies on having a working TV. We are here to help! Please send us a Direct Message with your full name and your full address.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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5 days ago

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Customer Service

user_ujkqtf

Connections issues

user_ujkqtf

XfinityJeniece

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