Hello, @user_7zp6zv thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and working from home myself I completely understand the importance of having your home network running optimally. I'm not sure if you have checked this helpful information we have pinned in the forums tips, it has some internet troubleshooting tips and you can see where your equipment signals should be running:
The Xfinity App is also a great place to run some troubleshooting when your having service issues, the syste will run some steps to determine if it can detect any issues and remotely fix them. If unsucessful it typically will recommend scheduling a technician visit. The App as well as the status center:
XfinityJustinC
Official Employee
•
1.3K Messages
2 days ago
Hello, @user_7zp6zv thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and working from home myself I completely understand the importance of having your home network running optimally. I'm not sure if you have checked this helpful information we have pinned in the forums tips, it has some internet troubleshooting tips and you can see where your equipment signals should be running:
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
The Xfinity App is also a great place to run some troubleshooting when your having service issues, the syste will run some steps to determine if it can detect any issues and remotely fix them. If unsucessful it typically will recommend scheduling a technician visit. The App as well as the status center:
https://www.xfinity.com/support/status is also a great place to check to see if there are any impairments that may be causing service issues.
- Have you checked to see if there are any reported issues in the area?
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