Connecting to new router

Xfinity gave me a new router when I moved and my laptop cannot connect to my network. The same laptop worked fine with previous router.

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Again

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32.3K Messages

3 days ago

@cuthb

Xfinity gave me a new router when I moved and my laptop cannot connect to my network. The same laptop worked fine with previous router.

What troubleshooting steps have you taken?

New router = new information for setup.

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I used the Xfinity Assistant, so I couldn't tell them the actual problem - they did confirm my network is fine and phones work on network - it's only my laptop that won't connect. I did confirm network and password

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3 days ago

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XfinityJustinM

Official Employee

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250 Messages

@cuthb, thanks for sharing more details. Would you mind sharing with us the make and model of your laptop?

Are you able to see the network name on your laptop when searching for available networks?

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3 days ago

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XfinityJustinM

Official Employee

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250 Messages

3 days ago

Hi @cuthb, I hope the move has gone well! @Again brought up a few great questions that would allow us to help you best. Another good question would be, are any of your other devices having trouble connecting to your network?

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Customer Service

cuthb

Connecting to new router

Again

cuthb

XfinityJustinM

XfinityJustinM

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