Visitor
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3 Messages
Connect Error
Every other day or so.. I get an error on screen a connection error and to checking modem router.. and stated I have changed my account and I have not. My laptop was down.. had issues and had to reconnect that. Why is this keep happening?
user_fl5msn
Visitor
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3 Messages
5 hours ago
How to update my personal info.. not familiar with user in fl?
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XfinityJeff
Official Employee
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1.3K Messages
5 hours ago
Good morning @user_fl5msn, and thanks for reaching out to us on the Xfinity forums with your issues, I hope this message finds you well. I combined both of your posts, so we can respond to them together. I am sorry to hear about the connection issues you are having, but you have come to the right place for assistance. When you lose connection, does it just happen on the one device, or all devices? Have you noticed if the light on the modem changes when you lose connection?
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