Connect Error

Every other day or so.. I get an error on screen a connection error and to checking modem router.. and stated I have changed my account and I have not. My laptop was down.. had issues and had to reconnect that. Why is this keep happening?

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user_fl5msn

Visitor

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3 Messages

1 hour ago

How to update my personal info.. not familiar with user in fl?

Note: This comment was created from a merged conversation originally titled User

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EG

Expert

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122.4K Messages

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 hours ago

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XfinityJeff

Official Employee

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1.3K Messages

1 hour ago

Good morning @user_fl5msn, and thanks for reaching out to us on the Xfinity forums with your issues, I hope this message finds you well. I combined both of your posts, so we can respond to them together. I am sorry to hear about the connection issues you are having, but you have come to the right place for assistance. When you lose connection, does it just happen on the one device, or all devices? Have you noticed if the light on the modem changes when you lose connection?

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user_fl5msn

Connect Error

user_fl5msn

EG

XfinityJeff

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