Confirmation of Xfinity Internet service cancellation

user_1gmtib Thank you so much for your post for help with confirming the status of your disconnect request. Depending on how the disconnect was processed, you may not receive a confirmation email. Most of the time this is for disconnects that are done the same day and not scheduled for a future date or disconnects in the near future. If processed on the same date, your Xfinity app should reflect your account status when you log in under the account tab. It can take some time to process the last bill with prorated adjustments up to 10 days from the disconnect date. You may also see a message if trying to view specific options in your account, that you have a pending order. This would indicate your disconnect is still pending. 

 

I would be happy to also confirm for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.