Visitor
•
1 Message
Confirmation of Plan Cancellation?
I cancelled a couple days ago. Haven't gotten any confirmation and it looks like autopay is going to pay for another month. Is there any way to confirm that my plan has been cancelled and will I be refunded my payment?
XfinityJeff
Official Employee
•
542 Messages
17 hours ago
Good morning @user_80jpyu, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue with the account billing after you requested that the services be canceled, but you have come to the right place for assistance. It is possible that when the account was set to close, that the order for that has not processed yet, sometimes when an account is closed the date for the cancelation is set out for a bit with the billing set to end on the date that the customer requests that the account be closed, but we can take a look and see if that is the case here. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0