3 Messages
Confirmation email reuired for disconnected services
I canceled my Xfinity services yesterday but never received a confirmation email. All of my services still appear active online, and there’s no indication or proof that the cancellation went through. I’ve requested to speak with a supervisor several times, but the representative has hung up on me each time. I need a proof via email.
EG
Expert
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114.2K Messages
21 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3K Messages
21 days ago
@user_3d871b
Hi there! We would be happy to look into this for you! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
(edited)
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