Skip to main content
user_vp97jq
1st Topic

Visitor

 • 

4 Messages

Saturday, July 26th, 2025

Confirm your mobile number is correct

Not sure why I keep getting this email, see attached i.e   Confirm your mobile number is correct, We recently sent you a text message but unfortunately it was not delivered.

ie. We were not able to reach you via text.

My phone number on file is correct. 
When I try to CONFIRM the return 'Verify your identity' code does not reach me????  
Please advise?

Question

 • 

Updated 

2 days ago

27

1

0

Oldest First
Selected Oldest First
XfinityRaul

Official Employee

 • 

2.2K Messages

18 days ago

@user_vp97jq Thanks for making us aware you keep getting this email requesting for you to confirm your mobile number. I'd be more than happy to review your account to see why you continue to receive these emails.

6

0

user_vp97jq

Visitor

 • 

4 Messages

Question was not answer.  The problem may be related to the Canadian phone number????

Like

Reply

16 days ago

0

XfinityJanelle

Official Employee

 • 

1.7K Messages

If you have a Canadian phone number it will not work for authentication. It would need to be a US number. Do you have a US number you can put on file?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

0

user_vp97jq

Visitor

 • 

4 Messages

Sorry I do not have a US telephone number.

Like

Reply

11 days ago

0

XfinityMatthew

Official Employee

 • 

622 Messages

Unfortunately for authentication purposes and texting through us, it would need to be a US number. We can remove the number from your account and do email only if you'd like to stop the notifications. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

11 days ago

0

user_vp97jq

Visitor

 • 

4 Messages

Yes please remove the Canadian number from my account and do email only.   Thanks

Like

Reply

2 days ago

0

forum icon

New to the Community?

Start Here