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user_7ywx06
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Visitor

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11/03/2026 7:29 PM

Confirm of cancellation

I received 2 emails for cancellation request. I already did drop off the equipment and had a receipt. The store agent said they can't cancel from their end so I did request a call back for cancellation. An agent did reach out and removed my autopay. The account is still active. And I haven't received an email confirmation for cancellation. 

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Updated 

51 minutes ago

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XfinityPeterH

Official Employee

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3.2K Messages

51 minutes ago

 

user_7ywx06 Wow thank you for bringing this to our attention as this is not a typical way for your request to be processed. Our team is here for you. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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