Condemned equipment pole

The pole in our yard, that holds your equipment, has been condemned. In order for Entergy to remove it, all equipment must be removed. We have tried calling Comcast/Xfinity twice, with no help in getting a ticket made for your equipment to be removed. What number or who should we call?

Responses

Accepted Solution

XfinityMartyR

Official Employee

•

1K Messages

24 days ago

Hello, user_s9rsf1. Thanks for bringing this to our attention. We would be more than happy to reach out to our local teams on your behalf to have the equipment on the pole removed. Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Customer Service

laraglynn

Condemned equipment pole

XfinityMartyR

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