U

Visitor

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1 Message

Fri, Jul 23, 2021 3:21 PM

Complete Unprofessional Service

Burlington Massachusetts totally messed up our service for over a year now.  They didn't handle the switch of equipment properly, or transfer, or insurance.

So, now the wife's phone has been not in operation for the past month because they have the wrong phone on the account 8+ not the S20 she got a year ago!

It took over 6 phone calls, 3 weeks and 8 hours talking to them to finally make the equipment switch.

Now Assurant won't honor the claim because Xfinity had the wrong equipment @ the time of the claim.

This post was escalated on July 23, 2021 by MNtundraRET

Responses

MNtundraRET

Expert

 • 

4.6K Messages

2 m ago

Moving to Customer Service forum for help.

I will "Escalate" for post.

Official Employee

 • 

33 Messages

2 m ago

I do apologize this has been your experience; due to account security reasons we cannot however help with this issue over our forums. For assistance with this matter, please give us a call at 1 (888) 936-4968 or chat online at https://comca.st/3kPcEmE and one of our dedicated mobile experts will be happy to look into this for you! 

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