Complete Unprofessional Service

Burlington Massachusetts totally messed up our service for over a year now.  They didn't handle the switch of equipment properly, or transfer, or insurance.

So, now the wife's phone has been not in operation for the past month because they have the wrong phone on the account 8+ not the S20 she got a year ago!

It took over 6 phone calls, 3 weeks and 8 hours talking to them to finally make the equipment switch.

Now Assurant won't honor the claim because Xfinity had the wrong equipment @ the time of the claim.