Visitor
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1 Message
Complete account review
I’ve been an Xfinity customer for 31 years and would like a complete review of my account by someone who can look at all of my services and promotions together.
I currently have 2 Gig Internet at $130, Popular TV at $110.30, and Xfinity Voice, with a $40 three-product discount.
I’m interested in switching from Popular TV to TV Plus, but I don’t want to lose my existing discounts or have my Internet or Voice pricing increase as a result.
Please review my account for the lowest total monthly price available.
I’m comparing this with moving my TV service to another provider, so I’m looking for the best overall Xfinity price rather than simply changing my TV package.
XfinityJeff
Official Employee
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1.3K Messages
8 hours ago
Good morning @user_c6382f, and thanks for reaching out to us on the community forums, I hope this message finds you well. First I wanted to thank you for your continued service with us, we appreciate it. You have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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