But over the past four months, I’ve had many interactions with xFinity's so-called "Customer Service", and now I would like to raise my concerns with upper management.
I can share my complaint in here if you promise to deliver it to your management at One Comcast Center 1701 John F. Kennedy Blvd. Philadelphia, PA 19103
lt62. We can definitely share your feedback with our management team. Does this involve a concern with an employee?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
lt62. I’d like to move this to a private message so we can safely gather your information and make sure your complaint is reported correctly. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDilary
Official Employee
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