complaint

Thank you, XfinityDilary

But over the past four months, I’ve had many interactions with xFinity's so-called "Customer Service", and now I would like to raise my concerns with upper management.

I can share my complaint in here if you promise to deliver it to your management at
One Comcast Center
1701 John F. Kennedy Blvd.
Philadelphia, PA 19103

yes, i have one name, but would prefer not to single out anyone

lt62. I’d like to move this to a private message so we can safely gather your information and make sure your complaint is reported correctly. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

where do I go to file a complaint ???

comcable-fresno We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away.

In December 2025 I let xfinity know that we were canceling the land line and changing over to a Tmobil account using our old landline number.  On Jan1, the tmobil phone was activated.  We unplugged the landline  phone and threw it away.  December bill shows landline with correct number May bill hasn't got the land line on it all.       Then it had it on the bills after that but I can not bring up the itemized bills for those months.  I called several times to tell them we no longer had the landline.  I called last month and they evidently took it off but claim it was just disconnected in July.  The newest bill still has it on and the number it shows is not the right number and when I dialed it, it is not even a working number.  When I tried to get help today the person I talked to try to tell me that its just a fictional number to show me what I am paying for.  If thats true why is the correct number on the old bills?  My husband and I are on a fixed income, we can not afford to be paying for something we don't even have.  The Television is really our only source of entertainment since he he is disabled and I am sure the $40 a month we are paying extra means alot more to us than to Comcast.

thank you,

[Edited: Personal Information]

Hello @user_6f60av, and thank you for sharing these details here on our Xfinity Community forums.

I can certainly understand why this situation would be concerning, especially after multiple attempts to have the phone service removed and with the added impact of being charged for a service you believe was disconnected months ago. When you're on a fixed income, it's important that your bill accurately reflects the services you actually have.

We'd like the opportunity to take a closer look at the billing history, service changes, and the phone line information on the account. Please send us a Direct Message* with your full name and service address, and we'll review this further for you.

Our team can investigate the timeline of the phone service removal, and verify the charges. We look forward to working with you to get this reviewed.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.