Visitor
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2 Messages
COMPLAINT
i want to file a complaint regarding extremely poor customer service that Xfinity provides. The representatives off shore don't understand, they can't explain anything and they continue to transfer you when they don't want to be bother. Loyalty mean s nothing and I want to express my frustration on being in the chat for over two hours without a resolution.
user_aqzfr8
Visitor
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2 Messages
3 hours ago
horrible customer service
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XfinityDemitrius
Official Employee
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2.6K Messages
3 hours ago
Hey @user_aqzfr8, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to take any and all feedback and pass it along through the proper channels. We appreciate you taking the time to reach out and share your experience.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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