Visitor
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2 Messages
Complaint
I’ve had an extremely frustrating experience with Xfinity over the past few months. My bill suddenly increased by over $30 with no clear explanation, and trying to get answers has been a nightmare.
I’ve called customer service five separate times, and while a couple of representatives were helpful, others were outright rude and dismissive. It often felt like they weren’t actually listening to my concerns and were more focused on pushing scripted responses than solving the problem.
Beyond customer service, the pricing structure is confusing and feels misleading. You get locked into “packages” that don’t match how you actually use TV or internet, and once promotional pricing ends, the cost jumps significantly.
To make matters worse, I’m paying for one of the highest-tier internet plans, yet the service is unreliable. For the price, I expected consistent performance, but that hasn’t been the case.
Overall, between the poor customer service, unexpected price increases, and unreliable internet, I can’t recommend Xfinity. I’m actively looking for another provider and would advise others to carefully consider their options before signing up.
XfinityFrank
Official Employee
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2.2K Messages
4 days ago
Hi there, @user_avbuey. Thanks for reaching out to us here on the Community Forum and sorry to hear about the poor experience. That is certainly not what we want for you. Regarding billing, it sounds like you may have come off a promotional rate. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check your statements with the directions here : https://www.xfinity.com/support/articles/view-xfinity-billing-history . You also mentioned inconsistent performance. Could you provide a bit more detail on what you've experienced?
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