Visitor
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1 Message
Complaint
I spent 4 hours on the phone with various customer service reps all passing me off to someone else. I went in to an Xfinity store today only to find out nothing that was promised over the phone happened. Things were messed up and never corrected and instead of adding a promotion to my existing account, a new account was created. This was all a ridiculous waste of time that fixed nothing and created more problems. At the end of the four hours, I’m surprised we were able to get back onto our router. And then I received multiple texts afterwards telling me to return my equipment and schedule installation for a new account I never wanted.
XfinityJeniece
Official Employee
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3.8K Messages
5 hours ago
Hey there, @user_ey71h4, thanks for reaching out through Xfinity Forums regarding your account. I apologize for the customer experience you had, and I would be happy to take a look at the account to ensure everything was set up correctly with the equipment. If you can, please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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