Visitor
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1 Message
Complaint
I had a very serious issue where I downgraded my TV channels only and this lady ended up downgrading everything, all m6 tv boxes were removed, and she was even downgrading my internet and then explained that she would be saving me $100 all together, never mentioning the internet downgrade and then tried to give me a free apple watch that I did not ask for and I do not have an iPhone.
I was beyond [Edited: "Language"].
I asked for a supervisor and she began arguing back with me.
It got so bad that I literally said "I did not ask for this, please give me a supervisor." She then said "he will tell you the same thing." So I flat out hung up.
She had the *audacity* to then SPAM MY PHONE WITH TEXT MESSAGES about the changes that were made over 20 times. I have the whole thing saved if anyone wants to see it.
As a customer who graduated to employee and then back to customer, this is probably the worst i have ever dealt with as a customer and the employee should be ashamed of her actions. How dare you harass someone.
But no one is taking responsibility for what has happened.
I had to go to a store to at least my account straightened out but now after being with xfinity for over 10 years, im about to be done. My faith in this company is gone.
XfinityJustinM
Official Employee
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605 Messages
14 days ago
Hello @Starliebee, thank you for taking the time to share your experience with us. What you have shared is not the experience we want our customers to have. Working with our teams should be a positive, kind, and seamless experience. I will mention that our frontline teams do not have the ability to send confirmation emails manually, and this may have been a system error rather than ill intention. With that being said, we can make sure that an official complaint is documented. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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