complaint

I would like to share my horrible experience. It seems xfinity has moved all of their support out of the United States and now we cant get anything done when we call for support billing or technical. 98% of the people who answer the phone do not speak the English language. They do not understand what I communicate to them and I am not able to understand nothing they tell me. Also really annoying all they do its try to spin everything to sell you or make you subscribe to a free cellphone line no matter how many times you tell them you are not interested they continue. 

I spent over an hour on the phone today to get credit for an over charge. No one was able to help me, they kept transferring me to different departments or people literally 13 times. They refuse to let me speak to a member of management, when you ask to speak to a manager they put you on hold for a very long time so that you can hang up, they transfer you to another department or they hang up on you. Eventually nothing gets accomplished. 

My mission with this post is to get my money back that was charged to my card without my permission and also credit back from a technician that was sent to my house. I was charged $100 for a technician to do nothing my internet still does not work correctly, I am basically [Edited: "Language"] because there is no other provider in my area so I am stuck dealing with this very unprofessional non speaking English company. 

If i am not able to speak on the phone with an English speaking manager for xfinity in the United States of America I will be forwarding my issue to the FCC for review. we do not deserve this in America you guys are stealing peoples money and not making it right.