Complaint

I have finally had it with your company and will now start to shop around for new phone service, mobile service and cable. My troubles began this summer with no good response. Yesterday though all day without any of my services with no good excuse or compensation for no services. Your customer service is all robotic or AI …….. I was sold a bill of goods with liar’s and thieves. I issued a complaint with no response. I have been a loyal customer for over 30 years, well I am done!

Responses

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XfinityJanelle

Official Employee

•

1.9K Messages

2 months ago

Hey @Henriettal0 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service. I would be more than happy to offer my assistance looking into this further for you.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

EG

Expert

•

114.7K Messages

2 months ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.

Henriettal0

Visitor

•

6 Messages

1 month ago

I was told I would be reimbursed if I paid off my contract with AT&T which was $900.00 I used a credit card and was told it had to be done immediately to get the deal ([Edited: "Language"])! I am not stuck with paying that bill and no reimbursement. His name was NOVEL from the Philippines,, was line of lies. Total Elder abuse and hard sales, I blame myself for being old and foolish.

(edited)

XfinityChristy

Official Employee

•

2.5K Messages

Henriettal0 Please accept my sincerest apologies for the extremely frustrating experience you've had, especially after being a loyal customer for over 30 years. That is unacceptable, and I genuinely regret the stress and inconvenience this entire situation has caused you, including the loss of all your services yesterday. We absolutely want to look into these serious concerns for you—particularly the $900 reimbursement offer and the reported service interruption, as a priority. To get started, please send a direct message with the following information:

Your full name.
Your service address.
The phone number or account number associated with your services.

To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Once I have received your information, we will investigate, and explore all available options to assist with these concerns.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

Henriettal0

Visitor

•

6 Messages

I am now writing because I am so frustrated with all the billing and the lies that were fed to me, plus my service is constantly being interrupted, cut off (black screen) error messages and blue screen. Everyday I spend at minimum and hour to get station to work. When I work with AI Xfinity the same message concludes with I am trying to to access channels I am not entitled to and wait 72 hours. This is totally unacceptable. I just can’t deal with this anymore. It is not acceptable and ridiculous for me to keep going on like this. On top of that the figures I was given for,total package deal are wrong. Yesterday Nov 9th I spent 3 hours trying to get football game on local channel, what an absolute scam. I need this to end one way or another.

Henrietta [Edited: "Personal Information"]

I am off to work now to pay for these services I do not receive properly

(edited)

26 days ago

Customer Service

Henriettal0

Complaint

XfinityJanelle

EG

Henriettal0

XfinityChristy

Henriettal0

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