1 Message
Complaint
I was suppose to receive service today the tech went to the wrong house not only that he did not call me at all I was home all day waiting and waiting and that's not right that he fail to do his job the correct way I contact like 8 agents all day they try to help but I know it's only so much they can do they contact the tech department and I was told that the tech was going to arrive at 2pm still no tech but if justin Schneider had to call me instead of uploading someone else house into the chat he would have know that he will located on Frankie Bennett circle and not Morrison Ave South and now i have to wait a whole week due to his irresponsibilities as a tech and only thing he had to do was pick up the phone and make a single phone and I would have answered.
XfinityBenny
Official Employee
•
646 Messages
2 days ago
@user_wkm4jl Hello and good evening. Thanks for adding a post. We appreciate it, and are happy you thought of us to assist. Having a missed install is never fun and we appreciate your patience. This is uncommon, but there is a way to get a sooner appointment. I found the steps for you here https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments. That will allow you to reschedule the visit to a sooner time. As well, it has a link on the right to the Waitlist. If you use that, it will get you the next visit that is opened up, which can be much sooner than the schedule time. Use both now to have service installed quicker. We want to see you connected asap too.
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