5 Messages
Complaint
I was suppose to receive service today the tech went to the wrong house not only that he did not call me at all I was home all day waiting and waiting and that's not right that he fail to do his job the correct way I contact like 8 agents all day they try to help but I know it's only so much they can do they contact the tech department and I was told that the tech was going to arrive at 2pm still no tech but if [Edited: "Personal Information"] had to call me instead of uploading someone else house into the chat he would have know that he will located on [Edited: "Personal Information"] and not [Edited: "Personal Information"] and now i have to wait a whole week due to his irresponsibilities as a tech and only thing he had to do was pick up the phone and make a single phone and I would have answered.
XfinityBenny
Official Employee
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790 Messages
6 months ago
@user_wkm4jl Hello and good evening. Thanks for adding a post. We appreciate it, and are happy you thought of us to assist. Having a missed install is never fun and we appreciate your patience. This is uncommon, but there is a way to get a sooner appointment. I found the steps for you here https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments. That will allow you to reschedule the visit to a sooner time. As well, it has a link on the right to the Waitlist. If you use that, it will get you the next visit that is opened up, which can be much sooner than the schedule time. Use both now to have service installed quicker. We want to see you connected asap too.
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user_wkm4jl
5 Messages
6 months ago
This is my third time scheduling appointment and the tech guy act like he could not find my home. And I gave 15 people alone yesterday. My address in a fountain me without an issue. This tech guy will not call me. I don't know what is he doing, but this is not right. I'm starting to believe he probably just eating up the clock for free money this is very annoying, knowing that I work from home
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user_wkm4jl
5 Messages
6 months ago
It happened again, the tech guy passed by my home. I was standing outside at the road when he came off of Grayson St without a call and he went another direction acting like he did not see us I think he doesn't want to do the job. If you know this is a ongoing problem why don't you ask someone If you see someone, he would have known then he was at the right location
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