Complaint

Comcast contacted me on May 2 which was the very last day before my requested service cancellation was to take effect. They wanted to offer me a “better” deal for the same channels and service that I was receiving. I stressed several times the agreed upon channels and dvr service and each time the rep said yes. I agreed to stay with Comcast and he sent the agreement via the internet and insisted that I approve it. I only learned later that the agreement did not represent the terms that we verbally agreed upon. Today a rep told me that while the recording of our conversation supports the verbal agreement, I agreed to the written contract so I’m out of luck and will have to pay more to get back DVR service. The was a bait and switch pulled by Comcast. I have to put the other provider internet and Hulu bundle with live tv back in place to replace Comcast. Cutting the cord is the way to go.