2 Messages
Complaint
Just wondering how a company that does billions of dollars in business every year, can't provide their customers with a bathroom.
Today I had the wonderful experience of waiting an unacceptable length of time at a Comcast store, during the wait I watched as old ladies with walkers asked to use the bathroom (keep in mind it took them about 5 to 10 minutes just to get out of car and in the store), the front desk worker pointed out the window to a clothing store (almost a block away).
Corporate should be ashamed of themselves!
How does corporate look themselves in the mirror at night and then try and go to sleep?
Merry Christmas and hoof it Granny!
XfinityJorge
Official Employee
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2.2K Messages
1 year ago
Hello there @user_hv0mdu thank you so much for using our Forums to contact our Xfinity Support Team. We are sorry to hear about your recent experience in one of our branches and we are here to see how we can help make this right. To get started can you send us a DM! Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_hv0mdu
2 Messages
1 year ago
Please make sure that my complaint gets to the proper corporate department.
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EG
Expert
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110.5K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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