2 Messages
Complaint Regarding customer service
We have been having difficulties with our billing after having it transferred from the previous tenant. We went in store at the Hattiesburg [Removed: Personal Information]. They refused to help us figure out the issue. Instead kept repeating to call customer service and that they couldn't do anything. The alternative woman there carried a rude tone
We also called customer service soon after and the representative hung up on us after going through all the automated messages.
XfinityDemitrius
Official Employee
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1.8K Messages
1 year ago
Hey @Bvars,
Thank you for visiting our official Xfinity Community Forums support page. I appreciate you sharing your experience and will be more than happy to pass along your feedback. Did you need any assistance with your account still that we may be able to look at together?
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XfinityDemitrius
Official Employee
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1.8K Messages
1 year ago
@Bvars We can certainly help take a look at the account and see what options are available. I am unsure what we can do until we review and authenticate the account information. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code).
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