Visitor
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1 Message
Complaint regarding a representative and unauthorized cancellation of services
Reference #[Edited: "Personal Information”]
I called yesterday to update Xfinity to schedule a move and let the representative know that we have to disconnect services at the end of the month. The representative was hard to understand due to the language barrier. I had to ask the rep to repeat back to me multiple times and he still had trouble understanding and just kept responding yes. I work from home and this morning my children’s alarms were going off unable to disconnect from the internet disruption due to this representative cancelling out service weeks before the scheduled move date. I am highly disappointed as loyal customer and diamond member of many years. Please ensure your representatives can clearly communicate in English so customers are not having to break down the understanding for the offshore team you are hiring to outsource the work.
XfinityFrank
Official Employee
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2.8K Messages
21 minutes ago
Hi there, @user_bwy2qy. Thanks for reaching out to us here on the Community Forum and sorry to hear about this error and poor interaction. We would be more than happy to assist with getting your service back on and set up for disconnection on the appropriate date, as well as pass along your feedback.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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