1 Message
Complaint on Jasmin, Customer Loyalty Department
I have made attempts to contact Xfinity about my bill and the offer that was to last 12 months that only extended for two months. I have not been able to reach anyone to resolve the issue. I finally spoke to a Jasmin, Customer Loyalty Department who identified herself as a supervisor. One of the worse customer service experiences. Not only did she not address my issue she wanted to charge me more. I asked to speak with her manager, and she said she was the supervisor, and I had no other options. I asked where the headquarter office was and she said East Coast. Xfinity you have insulated your company from complaints by not having an escalation process to speak with a person to address the issue and the poor customer service from your employees. I would like to speak to executive leadership team.
XfinityFrank
Official Employee
•
1.4K Messages
5 months ago
Hi there, @user_r2byez! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the poor experience while trying to work on your billing issue. We would be more than happy to review the situation and assist in any way we can! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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