Visitor
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1 Message
COMPLAINT - Need technician visit ASAP
I am extremely upset! I moved Into an apartment xfinity ready.
The day my service was supposed to start (5/31/25) I had to call xfinity To get help activating the service period after 10 hours on the phone. With 8 different agents, it was determined that the O. N.T device in my apartment is malfunctioning and cannot be remotely configured /activated by your agents
I was told a technician would need to bring a new O.N.T. device to me.
The earliest visit available was june 25th. NOT ACCEPTABLE!
I work from home and having internet is vital.
I demand the following:
- A technician's visit ASAP, with a new O.N.T. device
- Credit for the fee I am opaying my mobile phone provider for the Hotspot pass I have to use.
- Full credit for this month's service (since NO Service!)
XfinityDemitrius
Official Employee
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1.9K Messages
2 days ago
Hey @user_732a1b, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent activation of services within your home. I would be more than happy to offer my assistance looking into this further for you and see what options are available.
I do apologize, but we would not be able to issue any service adjustment for third-party services such as using your mobile device as a personal hotspot. We can however look into the Xfinity account and services to see what we can do to get you online and provide an adjustment for the time without services.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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