Complaint against Xfinity

Over the past year our 10-year-old relationship with Xfinity has diminished to a point of no return.  First and foremost, they owe us $3000 and this tally gets higher every month.  The reached an all time low of turning all of our services off including internet.  My husband and I are elderly and disabled.  He alone has 3 monitors on or in his body with alarms that go off, well they didn't do that with no internet so he ended up in ICU and almost died.  This was just last month.  All that Xfinity has offered us is a $300 refund out of $3000.  Remember this has been going on for over a year.  We are charged for 12 boxes, we have 2 and multiply that by 10 months.  We have been double billed when we allowed autopay, which we don't anymore.  Four months in a row recently (May - Augusts) we were double billed and only refund one of those months.  Every time we reactivate our streaming services, we get billed by the third party AND Xfinity.  Then when we complain, they won't allow us to have streaming, they block that from us.  We have had 12 techs out to house since December.  One of them physically attacked me, one came in and said we had no problem and left.  Others were great, I have 3 that I could name but won't unless you want me to.  None of our technical issues have been resolved in 9 months time.  LAST WE HEARD FROM XFINITY, THE PROJECT ON OUR HOUSE WILL BEGIN FEBRUARY OF 2026.  And most of the time someone came to our house, we got a $100 tacked onto our bill, but that person didn't fix anything.  We've been paying for a streaming service that I was told was free to Platinum Members, that's us but we have never received that for free.  So we're ready to move on but need to keep the service until we get a replacement and need our $3000.  None of the personnel at Xfinity or in their Escalation Department have given us any relief from the nightmare.  I forgot to mention, we have always had UNLIMITED INTERNET.  We just got a bill added to our bill that is due end of the month and it has $500 added for overages on our Xfinity Mobile Account because we exceed our internet.  Well, first of all, I checked every month and none of the usage was excessive or over, how could it be when we have unlimited.  When I called corporate, I got the response that we haven't had unlimited since July of 2024.  Want to know why?  On July 1 we had a devastating, destructive fire in our home and had to leave.  We transferred our services to a temporary house and then transferred everything back in November.  According to corporate that was when we lost the UNLIMITED INTERNET.  What a coincidence and a costly one at that.  The $3000 includes the $500 for the internet overage.