Visitor
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6 Messages
Complaint against Xfinity
Over the past year our 10-year-old relationship with Xfinity has diminished to a point of no return. First and foremost, they owe us $3000 and this tally gets higher every month. The reached an all time low of turning all of our services off including internet. My husband and I are elderly and disabled. He alone has 3 monitors on or in his body with alarms that go off, well they didn't do that with no internet so he ended up in ICU and almost died. This was just last month. All that Xfinity has offered us is a $300 refund out of $3000. Remember this has been going on for over a year. We are charged for 12 boxes, we have 2 and multiply that by 10 months. We have been double billed when we allowed autopay, which we don't anymore. Four months in a row recently (May - Augusts) we were double billed and only refund one of those months. Every time we reactivate our streaming services, we get billed by the third party AND Xfinity. Then when we complain, they won't allow us to have streaming, they block that from us. We have had 12 techs out to house since December. One of them physically attacked me, one came in and said we had no problem and left. Others were great, I have 3 that I could name but won't unless you want me to. None of our technical issues have been resolved in 9 months time. LAST WE HEARD FROM XFINITY, THE PROJECT ON OUR HOUSE WILL BEGIN FEBRUARY OF 2026. And most of the time someone came to our house, we got a $100 tacked onto our bill, but that person didn't fix anything. We've been paying for a streaming service that I was told was free to Platinum Members, that's us but we have never received that for free. So we're ready to move on but need to keep the service until we get a replacement and need our $3000. None of the personnel at Xfinity or in their Escalation Department have given us any relief from the nightmare. I forgot to mention, we have always had UNLIMITED INTERNET. We just got a bill added to our bill that is due end of the month and it has $500 added for overages on our Xfinity Mobile Account because we exceed our internet. Well, first of all, I checked every month and none of the usage was excessive or over, how could it be when we have unlimited. When I called corporate, I got the response that we haven't had unlimited since July of 2024. Want to know why? On July 1 we had a devastating, destructive fire in our home and had to leave. We transferred our services to a temporary house and then transferred everything back in November. According to corporate that was when we lost the UNLIMITED INTERNET. What a coincidence and a costly one at that. The $3000 includes the $500 for the internet overage.
XfinityEmilyB
Official Employee
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2.3K Messages
22 days ago
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user_6k2mtd
Visitor
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6 Messages
22 days ago
You probably have noticed that my typing is not too great. I tried to find the "chat" but did not find it. This was the only place that I could find a way to reply. So I can't put my address down. I will give you my Xfinity account number so you can look me up. If it helps, we live in Aurora, CO.
[Edited: "Personal Information"] Platinum Xfinity Customer - [Edited: "Personal Information"]
Here is an escalation [Edited: "Personal Information"]. The employee gave me this number and her name is [Edited: "Personal Information"] and she lives in Maryland. She is not allowed to call me or email me as she was extremely abusive and bordered on stalking me. She would never address the money owed to us and more or less told us to wait until February or longer to get all of our services working properly.
Thank you for contacting me especially on the weekend and I look forward to hearing back.
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user_6k2mtd
Visitor
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6 Messages
15 days ago
It has been 1 week since I posted our story. At that time, our monthly bill was approx. $330, two days later it had creeped up to $723 and today it sits at $1023. Starting in may, each of our monthly bills exceeded $700 and each of the last 5 months we have been billed $100 for exceeding our internet usage, which we did not and in addition we had unlimited internet. Since last saturday I have not heard a single word from xfinity except to receive the $1023 bill saying that we were being shut off. Some other charges came to light and xfinity now owes us $4500. We just want to move on with another provider. But we must get reimbursed for all the money extorted from us. [Edited: All Caps]
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user_6k2mtd
Visitor
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6 Messages
13 days ago
Nothing happened when I went to direct messaging.
So i am going to continue our story. I'll work backwards from today. This morning i get an email from xfinity mobile saying that took money out of our account. I just paid the bill in full on august 29 and then they took money out again today. It's still pending but i'm sure if i refute this charge, you will disconnect our 4 cell phone lines and we cannot have that. My husband has 3 monitors that track his health and he uses a ventilator. All of this information goes directly to his doctors as soon as the alarm on any device goes off, which is often. Twice in the last 2 weeks we have had to take him to the er and once he was put in the hospital in the icu. This because xfinity turned off our internet. Speaking of internet, you have now added more charges that we did not incur and the amount that you owe us is $4720. We have asked for mediation, we have asked for you to pay off your debt but you just aren't interested. For 9 months now xfinity has done everything they can to make our losses unbearable. Last night, 3 times our services, all of them, completely went out. I could not reset, start, nothing. I texted our 3 techs who are the only people that give a [Edited: "Language"] about us but their hands are tied for some reason. I have given them codes from the tv screen and done so for 2 months. Last night they finally said there they do see these outages just in our house! Please pay us so we can move on. You have my contact information so why isnt someone with customer support reaching out instead of forcing us to play this out in a public forum. [Edited: All Caps]
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