Visitor
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2 Messages
Complaint about subcontractor hired by Comcast to bury internet cable at my home
I want to make a complaint about a subcontractor hired by Comcast that came out to bury my internet line tonight at 7:30pm tonight in the pitch black darkness. My lawn has 6” of snow on it and the ground is frozen and trying to use a sledgehammer and a rod to go under my concrete. I have underground electrical lines which they would not be able to see marking on the lawn because there was 6” of snow ontop of it.
user_2ngx2y
Visitor
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2 Messages
3 hours ago
My email is [Edited: Personal Information]
(edited)
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XfinityJustinM
Official Employee
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488 Messages
1 hour ago
Hello @user_2ngx2y, we appreciate you making us aware of this! We'll need to gather some additional information to make sure your complaint is filed properly. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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