Visitor
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1 Message
Complaint about misleading customer service
Customer service in response to persistent connectivity issues have been inept and unprofessional. 10 days ago I was told a new cable box was being mailed. It was never sent. Yesterday I was told by 2 agents that a technician would come to my home btw 2-4 today. Never showed and no contact.
I then called customer service. After being bounced around, I spoke with Sharonda in solutions. She explained my apppintment was canceled “by the system,” and she could not help. I asked to speak to her supervisor. She agreed. Instead, she bounced me to the Philippines.
That took another hour. No one could explain what happened. No one offered any credit or any dispensation for time squandered. Extremely poor.
How Comcast do you make up for repeated mistakes, hours squandered, poor connectivity, and evasive customer service reps?
XfinityJustinM
Official Employee
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518 Messages
1 hour ago
Thank you for detailing your recent experience, @user_svp0vw. I am saddened to hear that it was not very positive for you, but you have come to the rigfht place for help. We can troubleshoot your connectivity issues, and figure out where things went wrong along the way. We'll need you to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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