Hey @user_1pz4pi, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to address any billing concerns you may have with the Xfinity billing and services. Could you please leave a comment with more specific details and information pertaining to the billing issue at hand? Hope to hear from you soon.
This company is scamming customers and ending promotions without notifying the customers about promotions plans and end dates this is a year and a half later while still paying my phone bill and I found out today by one employee named Maverick he was a nice man he told me they ended the promotion back in September 2025 without telling me and they are now charging me full price for these three devices while I am still paying off the devices and have asked why is the bill so high still and what happened ????No one has a clue ?Everyone except Maverick is lost …Buyers beware don’t buy phones from Xfinity
Hello @user_1pz4pi I am sorry to hear about your experience with you mobile promotions rolling off without notice. We are a corporate team and would be happy to assist you with taking a look at the account and if necessary we can escalate the issue to our Corporate Mobile Escalations team. Please send us a direct message with your full name and the service address, and we can take a look at what happened.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDemitrius
Official Employee
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2.4K Messages
1 month ago
Hey @user_1pz4pi, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to address any billing concerns you may have with the Xfinity billing and services. Could you please leave a comment with more specific details and information pertaining to the billing issue at hand? Hope to hear from you soon.
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user_npu0ew
Visitor
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2 Messages
24 days ago
I’ve been on hold waiting for a supervisor for over 2 hours and counting someone get me Coorporate number to make a complaint asap
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