user_0unfgx We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.
Xfinity [Edit: Language] with customer service! If there was any other service available I'd cancel! The agent set up an appointment for today - I took off work!!! A tech never showed up so when I contacted customer service they said the appointment was canceled because the server got disconnected. I took a day off of work for nothing and they won't send a tech for 3 more days. Meanwhile I can't use my PC because it crashes every 10 minutes which is losing me money for my business. I hate comcast! I've been a customer for over 20 years and they [Edit: Language].
veneziaman Thank you for sharing your honest feedback and trust me I would be just as upset if I were in your shoes too. Our team is here for you. Please feel free to send us your full name and address in a DM. We can see if any other appointment dates are open.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have completely had it with Xfinity services. I was a long time customer (5+ years) of internet and TV but recently, we had an outage causing our service to go in and out every few minutes. I chatted and troubleshooted with customer service and then finally scheduled for a tech to come out. The tech came and gave us a new router which did not fix the problem. We have now been without service for over a week. I was concerned about an upcoming work meeting I had to do via zoom so the customer service rep I reached out to offered to place a free mobile hotspot on our existing phone plan (through AT&T). He assured me I would not be charged. We agreed, the hotspot didn't work but it was too late at that point to do anything about it so we left it alone. Scheduled another tech to come out. He came, found the issue, and fixed it. It was fixed for about 3 days. You sent another person out to come "bury the line" and then it went completely out. I contacted customer service once again. Scheduled a tech to come out and no one showed up on the scheduled day. Contacted customer service again, scheduled a tech, and no one showed up AGAIN. At this point we had been without internet for about a month. I requested to speak with a manager/supervisor but was never connected to one and ended up just cancelling all my Xfinity services with the customer service rep. Then, I was notified of a bill for Xfinity mobile which I never had (only the hotspot that I was told would be free because of our issues). I contacted customer service again. They told me they cancelled Xfinity mobile (even though we never had it to begin with) and I would not be charged. Well, today I was charged and the amount came out of my account. I have never been so frustrated with a company and its customer service in my life. I would like to be removed from all Xfinity services and refunded fully for this Xfinity mobile that I have never used.
Thank you very much for reaching out here. That is definitely an issue we can look into from here for you. Can you send me a direct message with the full name and complete address for your service?
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
•
113.5K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
Official Employee
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2.6K Messages
1 month ago
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Veneziman
Visitor
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1 Message
5 hours ago
Xfinity [Edit: Language] with customer service! If there was any other service available I'd cancel! The agent set up an appointment for today - I took off work!!! A tech never showed up so when I contacted customer service they said the appointment was canceled because the server got disconnected. I took a day off of work for nothing and they won't send a tech for 3 more days. Meanwhile I can't use my PC because it crashes every 10 minutes which is losing me money for my business. I hate comcast! I've been a customer for over 20 years and they [Edit: Language].
[Edit: Removed caps]
(edited)
1
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amanda_hayes
Visitor
•
1 Message
4 hours ago
I have completely had it with Xfinity services. I was a long time customer (5+ years) of internet and TV but recently, we had an outage causing our service to go in and out every few minutes. I chatted and troubleshooted with customer service and then finally scheduled for a tech to come out. The tech came and gave us a new router which did not fix the problem. We have now been without service for over a week. I was concerned about an upcoming work meeting I had to do via zoom so the customer service rep I reached out to offered to place a free mobile hotspot on our existing phone plan (through AT&T). He assured me I would not be charged. We agreed, the hotspot didn't work but it was too late at that point to do anything about it so we left it alone. Scheduled another tech to come out. He came, found the issue, and fixed it. It was fixed for about 3 days. You sent another person out to come "bury the line" and then it went completely out. I contacted customer service once again. Scheduled a tech to come out and no one showed up on the scheduled day. Contacted customer service again, scheduled a tech, and no one showed up AGAIN. At this point we had been without internet for about a month. I requested to speak with a manager/supervisor but was never connected to one and ended up just cancelling all my Xfinity services with the customer service rep.
Then, I was notified of a bill for Xfinity mobile which I never had (only the hotspot that I was told would be free because of our issues). I contacted customer service again. They told me they cancelled Xfinity mobile (even though we never had it to begin with) and I would not be charged. Well, today I was charged and the amount came out of my account.
I have never been so frustrated with a company and its customer service in my life. I would like to be removed from all Xfinity services and refunded fully for this Xfinity mobile that I have never used.
1
0