Visitor

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1 Message

09/14/2026 8:44 PM

Communications box

Hello, 

We have a BASE home back up battery being installed soon but they are requiring that the communication box (internet) be relocated. How do I get this arranged with XFinity? 

[Edited: "Personal Information"]

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Official Employee

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4.3K Messages

2 hours ago

Hey there, @LP1973, thanks for reaching out through Xfinity Forums regarding your box being relocated. We would be happy to help with getting this request submitted. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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