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user_mlv5cp
1st Topic

Visitor

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2 Messages

Saturday, April 11th, 2026 12:32 AM

COME FIX YOUR MESS

Pictured is a perfect representation of the type of service Xfinity provides. A half ass, unfinished, intrusive job. After our half a dozen tickets were neglected late last year about having our internet tap busted, Xfinity half fixed the problem by connected an orange wire to a neighbors tap and called it good. When we asked to have it dug up or fixed, we were completely neglected by service people on the phone who sent out incompetent technicians. Now, randomly, they sent a technician yesterday unprompted who DUG A HOLE IN THE GROUND, KILLED OUR INTERNET, AND LEFT IT WITH WIRES ALL OVER THE PLACE. I don’t know how this is acceptable in any capacity, but this needs to be resolved ASAP by a technician who actually knows what they are doing. An actual safety hazard that should be escalated immediately. Completely unacceptable!

Question

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Updated 

29 days ago

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Oldest First
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EG

Expert

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117.8K Messages

29 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityCliff

Official Employee

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208 Messages

29 days ago

Hello @user_mlv5cp and thank you for posting your concern on our Xfinity Community forums!  We're here to help!💯  (Thanks @EG for bringing this to our attention, we appreciate it!❤️)

Please send us a direct message* (handy instructions on how are below) that includes your full name and service address so that we can locate your account.  Once we have you verified we can proceed to look into this matter for you and address your concerns. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…


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