Comcastseasonal.com

Anyone else have issues getting response from this website. Xfinity refers to this on their seasonal or vacation hold page. Not easy to report this to Xfinity thru online and chat. Surprised Xfinity not aware this site not responding.

https://comcastseasonal.com

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XfinityMatthew

Official Employee

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1.4K Messages

2 months ago

@user_7wavj7 I believe that is the old url. Try xfinity.com/seasonal

All information you need to put the account on hold can be found at: https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollment

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user_7wavj7

Visitor

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3 Messages

Yes but when you go to xfinity/seasonal you then presented with screen that you click on Enroll and it directs you to comcastseasonal.com and then no response

(edited)

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2 months ago

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XfinityMatthew

Official Employee

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1.4K Messages

The website is loading for me after signing in and clicking enroll. Can you please clear your cache and cookies and try again? Possibly try a different web browser if that does not work.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_7wavj7

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3 Messages

Have cleared cache etc. Tried multiple browsers and different devices. Keep seeing connection timeouts. Can you try from an device external from xfinity network such as a customer would come from? I have tried from multiple xfinity customer physical locations.

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2 months ago

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XfinityMatthew

Official Employee

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1.4K Messages

I have tried it on both my personal computer and my phone and both are working as intended. Not seeing any timeout issues or anything listed on our outage report for the site.

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2 months ago

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natman1

Visitor

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3 Messages

@XfinityMatthew the error actually getting is that comcastseasonal.com is refusing connection. I am logged in with my xfinity id. Guess I will have to call to get this to work. Just hate to be on the phone for 30 minutes. I might just do an appointment at Xfinity store. I have tried multiple home xfinity locations and five different devices with same issues. Crazy

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2 months ago

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Again

Expert

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33.4K Messages

2 months ago

@user_7wavj7 are you a current customer? Relatively new customer? Are you signing in from someplace other than home?

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natman1

Visitor

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3 Messages

@Again Existing customer. And I am on the home network. Have been able to do this for past few years. Just not this year. Browser returns "comcastseasonal.com refused to connect"

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2 months ago

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user_n1gwbl

Visitor

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1 Message

2 months ago

I’m having the same problem. Comcast Seasonal website not loading.

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XfinityJohnG

Official Employee

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2.4K Messages

I am sorry to hear you are running into issues there. Right now I am not seeing any known issues with that http://www.xfinity.com/seasonal site. When you access that are you getting an error message or is the page just not loading.

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2 months ago

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natman1

Visitor

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3 Messages

The initial seasonal site is not the problem. It is after login that it redirects once you click on "Enroll", it says "comcastseasonal.com" is refusing connection.

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2 months ago

XfinityBillie

Official Employee

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3.9K Messages

natman1 That is definitely an odd error to run into. Our team would be happy to see if we are able to assist you with setting up the seasonal hold and save you a trip or a call. :) Just send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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user_pb29ce

Visitor

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1 Message

1/9/2026 - STILL NOT WORKING

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24 days ago

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XfinityJeff

Official Employee

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617 Messages

Greetings @user_pb29ce, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that the seasonal page is not working for you still. We can help with the enrollment in the seasonal convenience plan. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

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Customer Service

user_7wavj7

Comcastseasonal.com

XfinityMatthew

user_7wavj7

XfinityMatthew

user_7wavj7

XfinityMatthew

natman1

Again

natman1

user_n1gwbl

XfinityJohnG

natman1

XfinityBillie

user_pb29ce

XfinityJeff

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