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user_npiu2v
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5 Messages

Friday, July 24th, 2026 11:50 PM

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Comcast (Xfinity) Ideas About Serving Customers is a Failure

We have been Xfinity internet customers for eight (8) long years of their constant games. And we got a new phone and added Xfinity Mobile two (2) years ago. 
Every year, they force you to negociate as they try to squeeze money from you while offering new customers the sweet deals. This time, they decided to not play and their best offer to continue with their silly approach to create loyalty was an offer that would increase our bill by 70%. I guess they think I'm bluffing.
We closed Xfinity Mobile yesterday and ported the number to Tello. Next week, I will  sign up with T Mobile Home Internet that gets great reviews. There is a 5g tower about .2 of a mile with direct line of sight, so the signal should be excellent. 
Comcast can pound sand and as we leave their poor approach to their best customers behind.

Goodbye and you will  need much luck.

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2 hours ago

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XfinityAbel

Official Employee

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441 Messages

17 hours ago

@user_npiu2v, thanks for taking the time to post on our Xfinity Community Forums page. Sorry to see you'll be leaving us after so many years. I'd like to do everything I can to help out. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

How to: Direct messaging within the forum | Xfinity Community Forum   

 

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user_npiu2v

Visitor

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5 Messages

Thanks for the attempt, but my interest in Xfinity and their silly games is over. Your naive approach to customers will not get any more of my time or money.

3 hours ago

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XfinityJustinM

Official Employee

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899 Messages

We appreciate you choosing Xfinity for the past 8 years and for sharing your feedback with us.  We wish you the best on your new journey, but will be here to support in any way that we can if needed @user_npiu2v.👋

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 hours ago

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EG

Expert

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119.5K Messages

3 hours ago

Concern moved here to the Customer Service help section.

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user_5nridt

Visitor

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1 Message

3 hours ago

I am a 25 year loyal customer and cannot get simple tasks addressed. Reaching anyone via phone requires going through a ridiculously difficult phone tree to eventually be directed to someone with a huge language barrier. We are over it as well. We disconnected our mobile and will be doing the same with the remaining accounts. 

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