Visitor
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3 Messages
Comcast won't hook up my house
I moved into a house with active Comcast service to the exterior. The fiber drop is live, but Comcast refuses to send a technician to connect it to the coax I’ve already run inside. I’ve spent hours on chat and phone, passed between multiple agents, all of whom insist on testing a modem that has no signal because the install is incomplete.
I filed an FCC complaint and still haven’t received a response.
This should be a simple dispatch — I don’t need an interior install, just a tech to connect the fiber-to-coax conversion equipment at the demarcation point. The coax is already in place. I’ve exhausted every normal support path.
Can someone from Xfinity Support escalate this or tell me who I can talk to who will actually schedule a technician?
EG
Expert
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117.3K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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2.1K Messages
9 months ago
Hey @user_ozzsgg , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding new service. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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