Good morning @jcinFtLaud, and thanks for posting this issue to the Xfinity forums, I hope you are having a good day so far. You have reached the right team that can get the process started to have this taken care of. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
XfinityJeff
Official Employee
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460 Messages
1 day ago
Good morning @jcinFtLaud, and thanks for posting this issue to the Xfinity forums, I hope you are having a good day so far. You have reached the right team that can get the process started to have this taken care of. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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EG
Expert
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114.8K Messages
9 hours ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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