2 Messages
Comcast utility box and buried line inside the perimeter of our property
Hi there, Comcast has a utility box -like the ones that are found on the sidewalk- but inside the perimeter of our property and literally 2 feet from the sidewalk. We have our property surveyed in 2021 and there is not any utility easements. We want Comcast to remove that box from our property since there will be a privacy fence.
What is the information of the correct Comcast's department that takes care of this kind of incidents? Best Regards
Accepted Solution
XfinityJanelle
Official Employee
•
1.4K Messages
7 months ago
Hi @user_mp32xm Thank you for reaching out on the Xfinity Community Forums. We are happy to get a ticket setup for you but would need a little more information. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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