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3 Messages

Thursday, August 15th, 2024 4:01 AM

Comcast Trashed My Yard and Removed My Sprinkler Head And Did NOT Tell Me!!!

My underground sprinkler system was damaged by your crew and my lawn grass now has a huge dead patch next to the work site.  I need a date when your investigation team will be showing up on the two tickets I have open [Edited: Personal Information].

 "In a few days" does NOT cut it!!!

Accepted Solution

3 Messages

2 months ago

A couple of updates to make to my two tickets after talking to my next door neighbor who observed the Laurel & Hardy'esq antics of your work crew that was out here to bury cable.  They left some huge digging or pipe pulling machine idling hot on my lawn... thus why the grass on that huge chunk of my lawn is now DEAD.  As stated earlier, I want to use my own landscaping company to fix this and the other random holes around my yard that they made along with my irrigation company to fix what your crew mangled up on my irrigation system.  If your damage impact team is hell bent on replacing the damaged grass and pot holes themselves, I will ONLY sign off in the work if they use quality kentucky blue grass sod.  Period.

(edited)

6 Messages

3 months ago

They broke my window and I filed a claim. It has gotten me nowhere. [Edited: "Solicitation"] This company is a nightmare! 

(edited)

Official Employee

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2.4K Messages

3 months ago

I am sorry to hear this happened @user_sdct5a I can put in a ticket for the damage for you. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

3 Messages

2 months ago

One Thought: If this worked was subbed out, maybe you should get a different contracting company that won't create a huge wave of damage and mess in their wake that you all have to deal with on the back end?  That great, low contacting rate you are paying isn't so great in the aftermath now, is it? Food for thought!

(edited)

6 Messages

We’re talking about Xfinity doing damage. No 3rd party work or subcontractors. lol it’s Xfinity having a broken process for damage claims their company caused. It’s a class action lawsuit in the making! 

1 Message

6 days ago

They trenched my yard to provide service to my neighbor and now my lawn looks horrible! My neighbor submits a claim on my behalf and they close it without doing anything. Xfinity is the absolute worst!

(edited)

Official Employee

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1.6K Messages

 

user_ucdpim Thank you so much for using our Xfinity Support Forums and for bringing this to our attention. We are here to help and we are sorry for any trouble along the way while you try to get this resolved. Can you please send us a DM with your full name and address to get started? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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