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user_h4h641
1st Topic

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Monday, July 6th, 2026 2:11 PM

Comcast lines disconnected from house

Property address [Edited: "Personal Information"]

During this storm last night my xfinity wires became detached from my house. I called an electrician because I was concerned that it was the electric lines and he told me that it was comcast. So I am reaching out to see if you can have someone reattach them. Thank you.

I am the property owner [Edited: "Personal Information"]

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2 hours ago

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XfinityPeterH

Official Employee

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2.9K Messages

2 hours ago

 

user_h4h641 Thank you for reaching out and letting us know. Please send us your details via our DM. That way we can keep everything secure and private. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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