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user_a312tv
1st Topic

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3 Messages

Sunday, May 18th, 2025 12:28 AM

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Comcast junction box

I need someone to come out to my house to discuss the junction box that I believe is cause an issue with my driveway. It either needs to be moved or raised up. 

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Updated 

11 months ago

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XfinityMarshante

Official Employee

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1K Messages

11 months ago

Hello @user_a312tv, Thank you for taking the time out of your day and leaving a post. Hope you are having a great weekend. The junction box that you are referring to is it attached to the house, or are you referring to the pedestal box in the yard? Are there wires hanging out of the box? 

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user_a312tv

Visitor

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3 Messages

@XfinityMarshante​ it is at the top of my driveway, it’s a green box probably 2 ft by 1.5 ft, inside it has wires and Comcast tags on them. 

11 months ago

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XfinityJeniece

Official Employee

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3.9K Messages

 

We would be happy to have someone out to your location to survey the box to see what can be done to ensure it is not causing issues with your driveway. Can you please send us a Direct Message with your full name and your full address?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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user_a312tv

Visitor

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3 Messages

How do I send a direct message instead of on a forum?

11 months ago

0

XfinityBillie

Official Employee

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4K Messages

 

user_a312tv To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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