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Deotaz
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4 Messages

09/05/2026 8:43 PM

Comcast Junction Box Issues

Since July my neighbors and I have had intermittent internet outages. Appears the culprit is a junction box located at the corner of Braeburn Ave & Western Ave in Flossmoor, IL (60422) is being powered by a gas generator. Whenever the generator runs out of gas, we lose internet. Whom do I need to contact to find out when this issue will be fixed? A large number of my neighbors and myself work from home and Comcast is the only high speed provider for internet. 

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Deotaz

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4 Messages

10 hours ago

Outage: 9/6/2026 2:18 AM CT

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Deotaz

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4 Messages

10 hours ago

Outage: 9/6/2026 8:53 AM CT

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user_tzsimb

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1 Message

8 hours ago

Yes. Our internet outages with Xfinity occur several times a day , each day.  Xfinity has not provided an explanation nor are they providing any financial relief to us as customers. This in unacceptable. As loyal customers we deserve better. 

1

XfinityCliff

Official Employee

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593 Messages

Hi @user_tzsimb, and thank you for sharing your experience on our Xfinity Community forums.

We can absolutely understand your frustration, especially when you're experiencing multiple service interruptions each day and relying on your connection for everyday activities.

Our goal is always to provide a reliable service experience, and we recognize how disruptive recurring interruptions can be.

We'd like the opportunity to take a closer look at what's happening in your area and review your account for any known issues that may be contributing to the interruptions.

Please send us a Direct Message* with your full name and complete service address, and we'll be happy to investigate further.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 hours ago

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XfinityMarcus

Official Employee

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2.4K Messages

5 hours ago

Deotaz thank you for using the Xfinity Community Forums page to reach out regarding service related concerns. I am happy to look into the service in your local area. 

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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Deotaz

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4 Messages

3 hours ago

Outage: 9/6/2026 3:45 PM CT

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