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jleecloak1's profile
jleecloak1
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Regular Visitor

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5 Messages

Thursday, April 15th, 2021 3:43 AM

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Comcast is requesting that I return equipment I never had

I just recently ended my Comcast service and I owned all of my equipment but I rented the 2 cable cards. I have had this happen to me in the past and now that I canceled my service. They are requesting that I return a cable box. I never rented a cable box. I watched cable using my Tivo that had a cable card inside. Please, can I get this resolved? This is about the 3rd time I have had this happen and it's the very reason gave up renting Comcast equipment several years ago.

Question

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Updated 

4 years ago

1.4K

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CCLysa

New Problem Solver

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617 Messages

4 years ago

Hi @jleecloak1

Thank you for visiting us here on Forums! I am sad to know you have left our services, however I do want to be sure your departure is smooth and easy! I would be happy to look at the account further and see what we can figure out with the equipment. I do need to gather some specific account details. Please send me a Private Message so we can dive into this! 

 

To send a Private message, click the “Chat” icon for our P2P chat platform. You will then select “Xfinity Support” and not a specific username. (You’ll get an error if you do so) Once the chat is open, please send us your name, name on the account if different and the full service address in question.

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user_30b894

Visitor

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1 Message

4 years ago

Hi, I canceled service with Xfinity because my new tenants had their own account with them. I promptly returned the modem and cable to Xfinity, but they are asking for a cable box I never had (or if there was one in the past, it was returned also. This was a very old account, I can't remember if there was ever cable service.)

I have been trying to reach a customer service representative for over one an now (one hour and 10 minutes to be exact.)

What a shame.

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XfinityGabby

Official Employee

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1.5K Messages

Hey, there @user_30b894! Thank you for reaching out to us on Forums! I can certainly understand the frustration of experiencing issues with billing concerns after disconnecting services. Sorry to hear this has happened and I would be more than happy to create a ticket and look into the missing equipment. Please send a Private Message. Here's the detailed steps to direct message us:

 

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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user_770f12

Visitor

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1 Message

Hi Comcast Gabby-

I cannot find the peer to peer icon on this page, the only direct message I option I can find leads me to a generally unresponsive machine learning application.  We are also getting charged for equipment WE BROUGHT PHYSICALLY INTO THE STORE (northgate mall)  when we upgrade our modem/router-the employee told us no, not necessary.  now we pay 5$ a month for a piece of equipment we recycled because we were told it was to old to be useful anymore.   We HAVE NEVER, NOT ONCE OWNED A FRICKEN TV-we have spent years just trying to purchased our internet service from comcast and every interaction is exhausting due what appears from my perspective as blatant dishonestly.    Please respond with some description of what the peer to peer icon looks like

LMTD BASIC CONVERTER

$4.85
This Equipment is Inactive, to Avoid Future Charges Please Return The Equipment to your Nearest Service Center.

4 years ago

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CCEthan

Official Employee

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1.4K Messages

The chat icon should show next to the bell icon in the top right, but if you are not signed in with your Xfinity ID it won't show. Try this method. 

 

Go to

https://comca.st/33K74s5

 

2. Click the "New message"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond.

 

 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Again

Expert

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31.4K Messages

4 years ago

FWIW, @user_770f12 

The sending of a private message [peer-to-peer chat] without first being requested by an Official Employee is against the Forum Guidelines and the Acceptable Use Policy.  Please keep that in mind going forward.  😉

@ComcastEthan 

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