Comcast is making my decision to cancel so easy

Hello @user_i5gydo and thanks for posting your concern on our Xfinity Community forums! 

We can definitely understand how frustrating intermittent service can be, especially after such a long history with us. Waiting on a visit and not feeling like the issue was fully addressed would leave anyone feeling the same way.

What you’re describing doesn’t sound like the level of reliability you should expect, and it’s important that situations like this are looked at beyond just a basic speed check. There may be underlying factors that weren’t fully explored during that visit.

In some cases when a tech needs to refer something to our maintenance team, it is because the root cause of a particular problem is up line of the customer location and requires someone like a network technician or infrastructure technician to address the issue.  Sometimes such work does require specialized access or equipment to be completed safely and effectively. 

If you’re open to it, please send us a direct message* with your full name and service address. We’d like to take a closer look at what’s been happening and help get you some clearer answers and a path forward.